Returns, exchanges, complaints

Returns

The customer has the right to withdraw from the distance contract within 14 days without giving any reason.

• To exercise the right of return, please send a declaration via email to esklep@avalingerie.pl or by post.
• A refund will be issued within 14 days, using the same payment method as the original transaction.
• Returned items should be sent to: ul. gen. F. Kleeberga 34A, 15-691 Białystok, Poland
• The return shipping cost is covered by the customer.

Note: Items that are personalized or opened for hygiene reasons are not eligible for return.

Returned items must be clean, unused, and in new condition, just like when trying them on in a store. If a product shows signs of wear (e.g. stains, odors, missing tags, washing), we may reduce your refund or refuse the return.

Complaints

If the product is not compliant with the contract, the customer has the right to:

• repair or replacement of the item,
• price reduction,
• withdraw from the contract (if the defect is significant).

Complaints can be submitted via email to esklep@avalingerie.pl or by post to our company address. A response will be provided within 14 days.

Detailed information on returns, exchanges and complaints can be found in the store terms & conditions.

Withdrawal / Complaint Form